Privacy policy

Clear With Care ("we", "us") is a Sydney sole-trader business (ABN 36 798 693 813). We respect your privacy and handle personal information in line with the Australian Privacy Principles.

What we collect

• Your name, mobile number and (if you give it) email address.
• Details about the property and the job: suburb, type of home, how full it is, access, deadlines and any notes.
• Photos of the property, if you choose to upload them. Photos of a home can be personal information, so we treat them carefully.
• If you're a solicitor or agent, your firm's name and, if you ask us to, a family contact's name and phone number.
• Basic website usage and advertising data (for example which ad you clicked), only if you accept cookies.

If you type your mobile number into our quote form but don't finish sending it, we may keep what you entered and call you back once.

Why we collect it

To call you back, prepare a quote, carry out the job, send invoices, and understand which of our ads help people find us. We don't sell your information and we don't use it for unrelated marketing.

Where it's stored and who sees it

Your details are stored in secure cloud services we use to run the business, mainly Microsoft Azure in Australia (form processing, photos and email notifications), plus our business email provider. Some providers may process data outside Australia. Only Jihad and people working on your job see your details. We may share job details with removalists and cleaners we engage, only as needed to do the work.

Cookies and analytics

With your consent, we use Google Tag Manager, Google Analytics and Google Ads to measure visits and ad results. If you decline, these tools don't store cookies. You can change your choice at any time using "Cookie settings" at the bottom of every page.

How long we keep it

We keep enquiry details for up to 2 years, and job and invoice records for as long as tax law requires (generally 5 years). Photos are deleted when no longer needed for your quote or job.

Access, correction and deletion

You can ask to see, correct or delete your information by emailing hello@clearwithcare.com.au or calling 0435 770 557. We'll respond within 30 days.

Complaints

If you're unhappy with how we've handled your information, contact us first. If we can't resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.